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The decision of the district court Ulm on the PayPal chargeback

The case before the regional court of Wuppertal on the subject of chargebacks from PayPal

The reason for the judgment of the regional court Wuppertal

Jurisprudence on gambling operations via PayPal remains inconsistent

What is a Chargeback?

  • The buyer does not receive the product(s)
  • A buyer receives damaged or defective item(s)
  • Buyer doesn’t recognize/remember the credit card payment
  • The buyer receives gets the charge more than once for a transaction
  • When a buyer did not authorize the payment
  1. The buyer requests a chargeback from their credit card issuer for a chargeback. A phone call or email with complete evidence of the transaction is enough.
  2. The credit card issuer then informs PayPal’s official merchant bank and withdraws the funds from their account.
  3. PayPal then puts the chargeback funds on hold and deems them untouchable.
  4. Both buyer & seller are then notified through email. PayPal will request for all information that can help resolve the chargeback.
  • Buyers are eligible for chargebacks on PayPal transactions for 120 days or more after placing the order.
  • Sellers who receive chargebacks have a 10 day time period to respond to the dispute.
  • Chargebacks on PayPal usually take a matter of weeks but can take up to 75 day or more depending on the case.

How can Sellers manage chargeback on PayPal

  • Automatically assess order reliability & validity
  • Provide auto fraud prevention
  • Provide fraud liability insurance
  • Automatic Order Approval/Rejection
  • Claims that products were not delivered, when actually they have.
  • When a buyer claims products were defective, but actually they were fine.
  • Disputing the quality of the products or services.
  • Claims that the transaction was not authorized by them.
  1. Never ship to a freight company, always ship to the buyer’s home address
  2. Verify buyer IP Address. Then verify if billing & shipping address complies with, the IP and location
  3. Use a customer & order verification tool that identifies fraudulent buyers. E.g. No Fraud app on Shopify
  4. Be sure your store complies with all FTC Regulations
  5. Create accurate and easy product descriptions, so there is no objection later from buyers
  6. Be very clear about product quality & features, don’t forget to mention anything
  7. Be in contact with the customer 24/7 over phone, email or WhatsApp
  8. Publish your contact information on the webstore
  9. Always consider having PayPal Seller Protection — it may not be perfect but still a great way to protect against scams
  10. Always check the email address that sent you the PayPal chargeback notice. Sometimes scammers create fake PayPal related emails to send out scams. (see example below)

Differences between Chargebacks and PayPal Disputes

Other Types of Objection on PayPal

  • Dispute
  • Item Not Received (INR): In this case, buyer claims of not receiving the order after the payment.
  • Significantly Not As Described (SNAD): In this case, buyer claims the product is not up to the expectation as described by the seller or product is different.
  • Claim
  • Bank Reversal
  • The buyer’s bank account was used to purchase an item without their permission.
  • Buyer identity unknown transaction.
  • When the purchased item did not arrive.
  • The buyer was charged twice for the same item.

how to get a refund on PayPal if scammed?

Can PayPal Payments be Reversed?

Is PayPal safe for sellers on Craigslist?

How to get money back from PayPal friends and family dispute?

Can you get scammed by using PayPal?

How do I link a debit or credit card to my PayPal account?

  1. Sign into your account
  2. Click the Wallet button on top of your dashboard page
  3. Click + Link a card or Bank
  4. Next, click Link a Debit or Credit Card
  5. Fill the provided boxes with your card details

What is the PayPal chargeback time limit?

What happens to the Seller PayPal Dispute?

Can I cancel a payment on PayPal?

How to chargeback on PayPal debit card?

How does PayPal Work for Sellers

Online Casino Chargeback Site Reddit.com Yahoo

  1. Sellers only ship items to a PayPal authorized address for the buyers
  2. PayPal registers authorized buyer addresses beforehand
  3. Authorized addresses are verified through bank account or credit card information
  4. Sellers are recommended to provide a tracking number as poof of delivery

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In a Nutshell

Online Casino Chargeback Site Reddit.com Site

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